Hi I’m Suyogya, a WordPress Expert with over 9 years of experience, currently leading a Customer Support team at Automattic.

Suyogya Shukla

Biography

I’m a Happiness Engineer at Automattic living in Delhi, India. I am a fan of technology, photography, and music. I’m also interested in design and web development.

Over at Automattic, I work with the WordPress.com team to help people use our products on a daily basis. This is Technobooz, my nest in the web. Right now, I am learning User Experience Design from Interaction Design Foundation. I also enjoy attending WordCamps and pretty much any other Open Source event. I am currently unavailable for hire or for freelance projects.

Experience

Automattic Inc
May 2020 Current

Technical Support Team Lead

Leading a global team of 8 Technical Support Engineers across APAC region. Team management, performance reviews, support coverage, quality reviews, meetup planning, etc.
Automattic Inc
Sep 2017 May 2020

Technical Support Engineer

I worked with the WordPress.com team to help people use our products on a daily basis. I also helped train new hires, was part of the G Suite Support Team and lead an internal project for creating a technical resource for our support team.
ThemeIsle
Jun 2016 Aug 2017

Technical Support Engineer

Provided support for ThemeIsle's products which included one of the most famous WordPress themes, Zerif Lite. Also reported bugs and co-ordinated with the development team to make sure high priority bugs are fixed as soon as possible.
Self-Employed
Sep 2012 Aug 2014

User Interface & Experience

Worked with different organizations on some very interesting projects. Followed my design process of conducting surveys, identifying the problem, taking inputs on pain points, brainstorming a solution, wireframing it and then preparing a prototype while understanding what can be implemented and what can't.
Self Employed
Aug 2013 Dec 2014

Freelance Web Designer

Worked with various organizations as a freelance website designer and developer. I mostly worked on front end technologies like HTML, CSS and used WordPress in most of the projects where I had to build something from scratch.
Kidzee Kanpur
Feb 2011 Mar-2013

Web Developer

Designed, developed and maintained the website for a school in Kanpur using WordPress.

Education & Volunteering

WordCamp Kanpur
2016 Current

Organizer (Volunteering)

I worked as an organizer and a sponsors wrangler where I helped raise funds for the camp and made sure sponsors were getting the promised perks. Apart from this, I volunteer for WordCamps throughout the world.
IIT Kanpur
Jul 2014 Sep 2014

Android App Development

ACA Summer course for learning Android app development. Created a fully fledged note taking app with cross device sync.
Harmilap Mission School
2002 2017

High School (Science)

Studied about Computer Science along with Physics, Chemistry & Maths. Computer Club President.

Skills

Management

Training

Time Management

Team Building

Wordpress

Design

Development

Consultations

Design

User Interface

User Experience

Graphics

Hobbies & Interests

Mostly TV series/SciFi

I love to research User Experiences

I am occasionally a speaker in WordCamps

I am a huge COD Mobile fan

Let's discuss WordPress,
interfaces or just say hi.

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