Hi I’m Suyogya, awith over 9 years of experience, currently leading a Customer Support team at Automattic.
I’m a Happiness Engineer at Automattic living in Delhi, India. I am a fan of technology, photography, and music. I’m also interested in design and web development.
Over at Automattic, I work with the WordPress.com team to help people use our products on a daily basis. This is Technobooz, my nest in the web. Right now, I am learning User Experience Design from Interaction Design Foundation. I also enjoy attending WordCamps and pretty much any other Open Source event. I am currently unavailable for hire or for freelance projects.
Technical Support Team LeadLeading a global team of 8 Technical Support Engineers across APAC region. Team management, performance reviews, support coverage, quality reviews, meetup planning, etc.
Technical Support EngineerI worked with the WordPress.com team to help people use our products on a daily basis. I also helped train new hires, was part of the G Suite Support Team and lead an internal project for creating a technical resource for our support team.
Technical Support EngineerProvided support for ThemeIsle's products which included one of the most famous WordPress themes, Zerif Lite. Also reported bugs and co-ordinated with the development team to make sure high priority bugs are fixed as soon as possible.
User Interface & ExperienceWorked with different organizations on some very interesting projects. Followed my design process of conducting surveys, identifying the problem, taking inputs on pain points, brainstorming a solution, wireframing it and then preparing a prototype while understanding what can be implemented and what can't.
Freelance Web DesignerWorked with various organizations as a freelance website designer and developer. I mostly worked on front end technologies like HTML, CSS and used WordPress in most of the projects where I had to build something from scratch.
Web DeveloperDesigned, developed and maintained the website for a school in Kanpur using WordPress.
Education & Volunteering
Organizer (Volunteering)I worked as an organizer and a sponsors wrangler where I helped raise funds for the camp and made sure sponsors were getting the promised perks. Apart from this, I volunteer for WordCamps throughout the world.
Android App DevelopmentACA Summer course for learning Android app development. Created a fully fledged note taking app with cross device sync.
High School (Science)Studied about Computer Science along with Physics, Chemistry & Maths. Computer Club President.