Hi I’m Suyogya, a WordPress Expert with over 10 years of experience, currently leading a Customer Support team at Automattic.

Biography
I’m a Happiness Engineer at Automattic living in Delhi, India. I am a fan of technology, photography, and music. I’m also interested in design and web development.
Over at Automattic, I work with the WordPress.com team to help people use our products on a daily basis. This is Technobooz, my nest in the web. Right now, I am learning User Experience Design from Interaction Design Foundation. I also enjoy attending WordCamps and pretty much any other Open Source event. I am currently unavailable for hire or for freelance projects.
personal info
Name: Suyogya. Shukla
Date of birth: 22.03.1999
Email: suyogya@hey.com
Twitter: @suyogyashukla
Address: New Delhi, India
Web: technobooz.com
Experience
Technical Support Team Lead
Leading a global team of 11 Technical Support Engineers across APAC region. Team management, performance reviews, support coverage, quality reviews, meetup planning, etc.Technical Support Engineer
I worked with the WordPress.com team to help people use our products on a daily basis. I also helped train new hires, was part of the G Suite Support Team and lead an internal project for creating a technical resource for our support team.Technical Support Engineer
Provided support for ThemeIsle's products which included one of the most famous WordPress themes, Zerif Lite. Also reported bugs and co-ordinated with the development team to make sure high priority bugs are fixed as soon as possible.User Interface & Experience
Worked with different organizations on some very interesting projects. Followed my design process of conducting surveys, identifying the problem, taking inputs on pain points, brainstorming a solution, wireframing it and then preparing a prototype while understanding what can be implemented and what can't.Freelance Web Designer
Worked with various organizations as a freelance website designer and developer. I mostly worked on front end technologies like HTML, CSS and used WordPress in most of the projects where I had to build something from scratch.Web Developer
Designed, developed and maintained the website for a school in Kanpur using WordPress.Education & Volunteering
Organizer (Volunteering)
I worked as an organizer and a sponsors wrangler where I helped raise funds for the camp and made sure sponsors were getting the promised perks. Apart from this, I volunteer for WordCamps throughout the world.Android App Development
ACA Summer course for learning Android app development. Created a fully fledged note taking app with cross device sync.High School (Science)
Studied about Computer Science along with Physics, Chemistry & Maths. Computer Club President.Skills
Management
Training
Time Management
Team Building
Wordpress
Design
Development
Consultations
Design
User Interface
User Experience
Graphics