Hi I’m Suyogya, a WordPress Expert with over 9 years of experience, currently leading a Customer Support team at Automattic.
Biography
I’m a Happiness Engineer at Automattic living in Delhi, India. I am a fan of technology, photography, and music. I’m also interested in design and web development.
Experience
Automattic Inc
May 2020
Current
Technical Support Team Lead
Leading a global team of 8 Technical Support Engineers across APAC region. Team management, performance reviews, support coverage, quality reviews, meetup planning, etc.
Automattic Inc
Sep 2017
May 2020
Technical Support Engineer
I worked with the WordPress.com team to help people use our products on a daily basis. I also helped train new hires, was part of the G Suite Support Team and lead an internal project for creating a technical resource for our support team.
ThemeIsle
Jun 2016
Aug 2017
Technical Support Engineer
Provided support for ThemeIsle's products which included one of the most famous WordPress themes, Zerif Lite. Also reported bugs and co-ordinated with the development team to make sure high priority bugs are fixed as soon as possible.
Self-Employed
Sep 2012
Aug 2014
User Interface & Experience
Worked with different organizations on some very interesting projects. Followed my design process of conducting surveys, identifying the problem, taking inputs on pain points, brainstorming a solution, wireframing it and then preparing a prototype while understanding what can be implemented and what can't.
Self Employed
Aug 2013
Dec 2014
Freelance Web Designer
Worked with various organizations as a freelance website designer and developer. I mostly worked on front end technologies like HTML, CSS and used WordPress in most of the projects where I had to build something from scratch.
Kidzee Kanpur
Feb 2011
Mar-2013
Web Developer
Designed, developed and maintained the website for a school in Kanpur using WordPress.Education & Volunteering
WordCamp Kanpur
2016
Current
Organizer (Volunteering)
I worked as an organizer and a sponsors wrangler where I helped raise funds for the camp and made sure sponsors were getting the promised perks. Apart from this, I volunteer for WordCamps throughout the world.
IIT Kanpur
Jul 2014
Sep 2014
Android App Development
ACA Summer course for learning Android app development. Created a fully fledged note taking app with cross device sync.
Harmilap Mission School
2002
2017